USPS is the WORST

[warbirdlover]

My latest experience with sssmokin's employer. I sent him my 905R very carefully packaged in a "triangular" shaped golf club box so that his friend at work could re-shaft it for me. I also included a new DD golf pride grip, a new aluminum 905R "sleeve" and sleeve pulling tool. I sent this a week ago on Saturday morning at 9:00 am "priority mail" and insured it for it's value. They say 2-3 days. It only has to go 150 miles. It's been 8 days so far. Here's a copy of the complaint I filed. As sssmokin said "another satisfied customer"....

We both figure a Milwaukee postal worker has got a tee time to try out his new driver.... (and I did "reply" to Anna)

Subject
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I sent a package (golf club in box) Saturday at 9:00 am from Waterford to Wau...


Discussion Thread
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Response (Anna) - 08/17/2007 06:23 AM
Dear GERALD LINDELL,

Thank you for contacting us about the status of your Insured Mail item, VH57XXXXXXXUS.

I am very sorry that your Priority Mail package has not yet been received.

We cannot determine the status of an insured item via our website, our toll free number, or email. Insurance does not provide tracking for the item. We are not able to tell you where the item is or when it will be delivered.

The sender may file a claim if the item has not been delivered within 21 days of the mailing date. For your convenience, you can now go online to get information about filing domestic claims. Instructions and answers to frequently asked questions are currently available at the following link:

http://www.usps.com/insuranceclaims

If I can be of assistance to you in the future, please don't hesitate to contact me.

Thank you for choosing the United States Postal Service®.

Regards,

Anna
Customer (GERALD LINDELL) - 08/16/2007 06:34 PM
I sent a package (golf club in box) Saturday at 9:00 am from Waterford to Wautoma (Wisconsin) 100 miles away) PRIORITY MAIL! It's now Thursday and it isn't there yet!! Why charge for priority mail if there is no such thing? The label number for the insurance was VH57XXXXXXUS. The Bill number was 1000202XXXXX6. The clerk number was 08. This was paid with transaction number 23 9032XXXXX2. My brother works for the Oshkosh PO and can't believe this has not yet been delivered. If it's disappeared I'll need $300 from you (insured value) since it was a $400 golf club.


As our customer, your privacy is important to us. Please see our privacy policy at www.usps.com
-[---001:001582:18401---]

[SilverUberXeno]

That's a real shame my priority mail stuff always gets to the midwest or the south in 2 days. I love the good ol' USPS. I think you're right, the postal worker could smell the ho through that triangular box.

... newman!

[footballking732]

well lets say it is lost.. that means you get $300 back, and 905R's are going on ebay for ~100-125 now.. get one in nice condition, and get the shaft you want in it without any pulling or anything like that.. that means that you are making money..

i know that it is more the principle of the thing, and having to wait a while for a check to be issued, and to buy a new driver.. but you are making money..

just be glad that you insured it..

[warbirdlover]

You can't file a claim for 21 days. WTF? And I'm not making much money. I had a new aluminum sleeve and sleeve pulling tool in the box worth about $30 and a new grip worth about another $7 and they won't necessarily pay the insured value. You have to show proof of purchase, blah blah blah and I am not a happy camper.

[kow_ciller]

Maybe they hate you?
I always get my items from USPS in 3 days or less. When I bought some clubs off of EZ they came in 3 days.

[twogreen]

wbl,
I am going through a similar situation. I won an auction for a Nike Storm Fit rain suit on eBay last Sunday. The seller notified me that it was shipped on Monday through USPS. I felt sure I would get it Wednesday or Thursday, since it is only coming from Jacksonville, FL (330 miles). As of Friday's mail delivery, it is still among the missing.

I really don't need it until my trip to Scotland in September, so I'm not in panic mode yet. However, if it turns out to be lost, that 21 day period will end while I am in Scotland.

By contrast, I ordered some goodies from TGW on Wednesday and the UPS man dropped it at the house today (Friday). It was shipped UPS ground from Wichita, KS.

A form letter like the one from Anna would probably piss me off more than the loss of the package.

[Eracer]

21 DAYS!!! WBL without his driver for 21 DAYS!!! That would be like Lindsay Lohan without a drink in her hand. Like Michelle Wie without an excuse. Like Keith Richards without a tree to fall out of.

Unthinkable.

[SiberianDVM]

It will show up eventually. Mangled beyond recognition and with postmarks on it from the post office in Ninety-Six, SC.

[Clugnut]

Originally Posted by Eracer

21 DAYS!!! WBL without his driver for 21 DAYS!!! That would be like Lindsay Lohan without a drink in her hand. Like Michelle Wie without an excuse. Like Keith Richards without a tree to fall out of.

Unthinkable.

That is why you have spares.

[ualtim]

So if/when you get the insurance money, what driver are you going to Ho next?

[warbirdlover]

"Anna" at the USPS replied again to my second nasty reply. Is this some automated, robotic answering thing the PO has come up with?

Subject
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I sent a package (golf club in box) Saturday at 9:00 am from Waterford to Wau...


Discussion Thread
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Response (Anna) - 08/18/2007 04:52 AM
Dear GERALD LINDELL,

Thank you for your response regarding insured mail item, VH5XXXXXX1US.

Again, we are very sorry that we cannot provide you with information as to the status of your package.

Insured mail is not a trackable service.

If I can be of assistance to you in the future, please don't hesitate to contact me.

Thank you for choosing the United States Postal Service®.

Regards,

Anna

Customer (GERALD LINDELL) - 08/17/2007 08:40 PM
This is not an acceptable answer. Don't you people "care" about this sort
of thing? I will NEVER use the USPS to ship any package ever again and I
will make sure I relate this incidence in forums all over the internet so
that others don't make this mistake. I've sent two packages to Canada, USPS
and both boxes were destroyed. Luckily the contents weren't. I received
two boxes from Canada and both cartons were destroyed. Luckily the contents
were also undamaged. LUCKILY. This package was sent to my brother who
WORKS for the USPS. He can not believe your answer. His statement was
"another satisfied customer".


----- Original Message -----
From: "Support@USPS" <uspshelpdesk@spemail.esecurecare.net>
To: <jlindell@wi.rr.com>
Sent: Friday, August 17, 2007 7:23 AM
Waterford to Wau... [Incident: 070816-002631]



Subject
---------------------------------------------------------------
I sent a package (golf club in box) Saturday at 9:00 am from Waterford to
Wau...


Discussion Thread
---------------------------------------------------------------
Response (Anna) - 08/17/2007 06:23 AM
Dear GERALD LINDELL,

Thank you for contacting us about the status of your Insured Mail item,
VH5xxxxxxxxUS.

I am very sorry that your Priority Mail package has not yet been received.

We cannot determine the status of an insured item via our website, our toll
free number, or email. Insurance does not provide tracking for the item. We
are not able to tell you where the item is or when it will be delivered.

The sender may file a claim if the item has not been delivered within 21
days of the mailing date. For your convenience, you can now go online to get
information about filing domestic claims. Instructions and answers to
frequently asked questions are currently available at the following link:

http://www.usps.com/insuranceclaims

If I can be of assistance to you in the future, please don't hesitate to
contact me.

[SiberianDVM]

Watch out, warbirdlover. You do not want to get the full wrath of the USPS hurled at you!

Remember, these people go postal!!

[warbirdlover]

sssmokin got it this morning. Package didn't have a scratch on it! Only took 7 days for priority mail. Good thing they don't have any competition (that's better then they are)... Probably the Milwaukee PO employee that ripped it off couldn't hit it and repackaged and sent it on after.

So if/when you get the insurance money, what driver are you going to Ho next?

ualtim

You know I actually did sit down and try to figure this out and decided there is not a driver out there I really want instead of my 905R. REALLY!!

21 DAYS!!! WBL without his driver for 21 DAYS!!! That would be like Lindsay Lohan without a drink in her hand. Like Michelle Wie without an excuse. Like Keith Richards without a tree to fall out of.

Unthinkable.

Eracer

Nah, I've got the R5 Dual TP to use until I get it back...

[JEFF4i]

Originally Posted by warbirdlover

You can't file a claim for 21 days. WTF? And I'm not making much money.

I gave them so much hell for that when they told me to I had to wait to file on priority, and it had been 2 weeks.

They all suck, but for me FedEx has been the least sucky.

[sssmokin]

Eracer posted: 21 DAYS!!! WBL without his driver for 21 DAYS!!! That would be like Lindsay Lohan without a drink in her hand. Like Michelle Wie without an excuse. Like Keith Richards without a tree to fall out of.

Unthinkable.

Good one, Eracer. Like a whopper without fries?