Callaway Customer Service

[15andlife]

I was playing 18 today and on the 13th hole I hit my FT-5 and all of a sudden it sounded really funny (like worse than normal) lol. I look and there is a huge crack where the titanium face meets the composite and there is a rattling inside the head. I bought this club 4 months ago and im going to call callaway tomorrow. Do you guys know what if anything theyll do for me?

 

[SilverUberXeno]

Most likely they'll replace it. They do that sort of thing all the time.

 

[15andlife]

Well I called Callaway this morning and theyre sending me out a new club. They upgraded me to an FT9 at no cost because they dont produce the FT5 anymore. I think I can deal with that. It took about 5 minutes. Great customer service im glad they made everything right.

 

[mddubya]

Suweeeeeeeeeet!!!!!!

 

[eclark53520]

Callaway is good people.

 

[MGP]

Now you know why their drivers cost $400+ new. :laugh:

 

[N.V.M.]

Now you know why their drivers cost $400+ new. :laugh:

don't forget Phil's private jet too.

 

[SilverUberXeno]

Makes me wanna buy an FT-5 and break it.

 

[Louie_T07]

A lot of the big name companies are like that. I've heard of Callaway doing that as well as; Taylormade, Cobra, and Nike. Really makes you wonder though why it costs $400+ in store, but they can just give them away!

Still an awesome deal regardless. Can't wait for my FT-5's face to fall off! I really like the FT-9. Let me know how it turns out for you!!

 

[ThatCanadianGuy]

EXACT same thing happened to me about a month ago.

I got them to put a new FT-5 Head on my existing shaft though.

 

[FATC1TY]

Hrmm.. Hopefully the FT-5 IMIX I bought my dad last year will fall apart, and get him an FT-9 for me.. I mean him to try.