This is in reply to SUX in another thread....feel free to add your experiences with retail establishments.
Best Buy, oh how i hate thee.
Alright, here is the story about why i hate Best Buy.
I have had 3 total encounters with Best Buys customer service. I will outline these experiences here:
1. I had done a lot of research online about a particular P&S camera and had decided that i wanted to buy that particular camera. I go into BB and ask about that particular camera, the guy in the camera dept tells me they don't carry that particular model...
So after i show him that yes, he does in fact carry that particular model he takes approximately 15 minutes to figure out that they don't currently have that camera in stock. I ask him if i could order it in or get a rain check, or possibly even pull it in from another store in the area, barring that could they tell me if another store close has one?
15 minutes later this guy comes back with an answer, that a store 20 minutes away has one, and they already put in the request to have it come to this store that were in. Alright, i could have just run over there and grabbed it, but i guess i'll wait for you to call me when the camera comes in. I paid for the camera in advance to assure that it would be saved for me when it got to the store.
4 days later i get a call stating that the camera i ordered is in. I left immediately as i wasn't doing anything else. They promptly inform me once i arrive that they do NOT have my camera in stock. However, they will 'do me a favor'(exact words) and allow me to purchase the camera 1 model up from the model i wanted, for the price difference.
So...you guys fvck up hardcore....call me in(half hour drive) specifically to get this camera, and the 'favor' you are going to do me is paying full price for the camera above the model i want? :thumbs up: Sit and spin on that mother****er
After causing a major scene, which i really hate doing but at this point i was ready to mow people down especially the store manager who kept saying "What do you want me to do sir?". They miraculously find the correct camera 'hidden in the back room'...
2. An ex girlfriend of mine(while we were dating) bought a laptop computer from BB. The hard drive takes a dump literally 2 weeks into using it. She bought the extended plan or whatever thats supposed to take care of all labor and parts for a year or something i don't remember exactly, this was a while ago. I remember knowing that this wasn't supposed to cost us a damn thing.
The grand ol homey's at the 'geek squad help desk' refused to fix anything for her. So i took it in with her and explained very politely that she purchased the wizbang deal, and that they would be honoring it. They proceeded to 'run tests' on the laptop for about a half hour. This is after i already told them what the problem was....4 times.
They come back to us and say, well, the hard drive seems to be malfunctioning. No ****ing shit? You cannot ****ing be serious...OMFG i'm not sure what i would have done without this guy....****ing idiot
He then attempts to tell me that their(exact words) 'comprehensive protection plan does not cover hard drive failures'. He then stares at me while the vein in my head is at the point of exploding....i calmly express that if their 'COMPREHENSIVE' protection plan doesn't cover it, does the 1 year warranty from the factory cover it?
15 minutes later he explains to me that yes, the 1 year warranty will cover the hard drive. However, they will need some amount of money to send it in and fill out the paperwork....i was so ****ing pissed that i just paid the mother****er what he wanted, caused another scene and was done with it.
3. When they get the computer back, they convince her that she needs more RAM in the computer. She wasn't real bright, so she lets them put it in.
2 months later, the Ram takes a shit.
I shit you not we got through the exact same scenario as number 2 issue with this ****ing shit hole of a retail establishment. I tell them 5 times when i take the piece of ****ing shit computer into them that the RAM is ****ed up. This ****ing moron proceeds to 'run tests' which i'm convinced is code for rubbing their collective 3 inches of dicks together in the back room while fondling a floppy disk drive and finger banging a DVD burner whilst using the power supply to shock their ****ing prepubescent testicles.
He comes back out and tells me, 'Well, i'm pretty sure the RAM is bad...but it might just be the screen" WTMF YOU DUMB MOTHER****ER IT HAS NOTHING TO DO WITH THE DISPLAY YOU ****ING MORON ITS THE ****ING SHITTY ASS ****ING RAM YOU DUMBASSES ATTEMPTED TO 'upgrade' this worthless ****ing box with.....****
Then we go through the whole 'Their comprehensive protection plan does not cover RAM malfunctions' MOTHER OF ****ING GOD i wanted to rip his ****ing balls off every time he said the word 'comprehensive' because he obviously doesn't understand it.
THAT is why i hate those ****ing morons and refuse to spend another dollar there ever again in my life.
Cliff notes:
Best buy sucks nuts
Best Buy, oh how i hate thee.
Alright, here is the story about why i hate Best Buy.
I have had 3 total encounters with Best Buys customer service. I will outline these experiences here:
1. I had done a lot of research online about a particular P&S camera and had decided that i wanted to buy that particular camera. I go into BB and ask about that particular camera, the guy in the camera dept tells me they don't carry that particular model...
So after i show him that yes, he does in fact carry that particular model he takes approximately 15 minutes to figure out that they don't currently have that camera in stock. I ask him if i could order it in or get a rain check, or possibly even pull it in from another store in the area, barring that could they tell me if another store close has one?
15 minutes later this guy comes back with an answer, that a store 20 minutes away has one, and they already put in the request to have it come to this store that were in. Alright, i could have just run over there and grabbed it, but i guess i'll wait for you to call me when the camera comes in. I paid for the camera in advance to assure that it would be saved for me when it got to the store.
4 days later i get a call stating that the camera i ordered is in. I left immediately as i wasn't doing anything else. They promptly inform me once i arrive that they do NOT have my camera in stock. However, they will 'do me a favor'(exact words) and allow me to purchase the camera 1 model up from the model i wanted, for the price difference.
So...you guys fvck up hardcore....call me in(half hour drive) specifically to get this camera, and the 'favor' you are going to do me is paying full price for the camera above the model i want? :thumbs up: Sit and spin on that mother****er
After causing a major scene, which i really hate doing but at this point i was ready to mow people down especially the store manager who kept saying "What do you want me to do sir?". They miraculously find the correct camera 'hidden in the back room'...
2. An ex girlfriend of mine(while we were dating) bought a laptop computer from BB. The hard drive takes a dump literally 2 weeks into using it. She bought the extended plan or whatever thats supposed to take care of all labor and parts for a year or something i don't remember exactly, this was a while ago. I remember knowing that this wasn't supposed to cost us a damn thing.
The grand ol homey's at the 'geek squad help desk' refused to fix anything for her. So i took it in with her and explained very politely that she purchased the wizbang deal, and that they would be honoring it. They proceeded to 'run tests' on the laptop for about a half hour. This is after i already told them what the problem was....4 times.
They come back to us and say, well, the hard drive seems to be malfunctioning. No ****ing shit? You cannot ****ing be serious...OMFG i'm not sure what i would have done without this guy....****ing idiot
He then attempts to tell me that their(exact words) 'comprehensive protection plan does not cover hard drive failures'. He then stares at me while the vein in my head is at the point of exploding....i calmly express that if their 'COMPREHENSIVE' protection plan doesn't cover it, does the 1 year warranty from the factory cover it?
15 minutes later he explains to me that yes, the 1 year warranty will cover the hard drive. However, they will need some amount of money to send it in and fill out the paperwork....i was so ****ing pissed that i just paid the mother****er what he wanted, caused another scene and was done with it.
3. When they get the computer back, they convince her that she needs more RAM in the computer. She wasn't real bright, so she lets them put it in.
2 months later, the Ram takes a shit.
I shit you not we got through the exact same scenario as number 2 issue with this ****ing shit hole of a retail establishment. I tell them 5 times when i take the piece of ****ing shit computer into them that the RAM is ****ed up. This ****ing moron proceeds to 'run tests' which i'm convinced is code for rubbing their collective 3 inches of dicks together in the back room while fondling a floppy disk drive and finger banging a DVD burner whilst using the power supply to shock their ****ing prepubescent testicles.
He comes back out and tells me, 'Well, i'm pretty sure the RAM is bad...but it might just be the screen" WTMF YOU DUMB MOTHER****ER IT HAS NOTHING TO DO WITH THE DISPLAY YOU ****ING MORON ITS THE ****ING SHITTY ASS ****ING RAM YOU DUMBASSES ATTEMPTED TO 'upgrade' this worthless ****ing box with.....****
Then we go through the whole 'Their comprehensive protection plan does not cover RAM malfunctions' MOTHER OF ****ING GOD i wanted to rip his ****ing balls off every time he said the word 'comprehensive' because he obviously doesn't understand it.
THAT is why i hate those ****ing morons and refuse to spend another dollar there ever again in my life.
Cliff notes:
Best buy sucks nuts